Privacy Policy
Do
you live in California? Check out our California Privacy Statement,
which supplements this Privacy Policy.
Residents
of Washington and Nevada, please see our Consumer
Health Data Privacy Policy, which supplements this Privacy Policy.
Hey
there! Welcome to Vali-Date's Privacy Policy.
We
know reading a privacy policy might not be everyone's idea of a good time, but hear us out.
We
put a lot of effort into making this policy as clear and engaging as possible,
because we actually want you to read it! Think of us as your digital wingmate, here to guide you through the ins and outs of
what data we collect, and why and how we use it.
This
Privacy Policy applies from January 1st, 2025. Any previous version applies
until then.
1.
Who We Are
Vali-Date
is only available for use in the United States. The company responsible for your data is:
OnPro Digital, LLC
18825
34th Ave. N.
Plymouth,
MN 55447
United
States
2.
Where This Privacy Policy Applies
This
Privacy Policy applies to websites, apps, events and other services we operate
under the Vali-Date brand. Whether you're searching for your soulmate, joining
us at one of our events, or using any of our other awesome services, this
Policy has got you covered. For simplicity, we just refer to all of these as
our 'service' in this Privacy Policy.
If
for some reason, one of our services requires its own separate privacy policy,
then that policy will be made available to you and that policy -- not this
Privacy Policy -- will apply.
3.
Data We Collect
It
goes without saying, we can't help you develop meaningful connections without
you providing some information about yourself, like basic profile details and
the types of people you'd like to meet. Using our service also generates some
information, such as when you logged in and how you used the service. We may
also collect data from third parties, like when you access the service through
an account you have on another platform (e.g., Facebook, Google or Apple) or
when you upload information from your account on another platform to complete
your profile. If you're interested in all the details, be sure to check out the
table below.
Data
you give us
Categories |
Description |
Account Data |
When you create an
account, you give us basic information for your account to be set up such as
your first and last name, phone number, email address (for things like forgotten password resets), date of birth, and physical address. This information is never shared and used only to fulfill any orders you make via the Vali-Date app. |
Profile Data |
When you complete your
profile, you share additional details about you, such as your gender,
interests, preferences, approximate location, etc. Some of this data may be
considered sensitive or special in certain countries, such as details about
sexual orientation, sexual life, health, or political beliefs. If you choose
to provide this data, you consent to us using it as laid out in this Privacy
Policy. However, most of this data is optional (especially data that is sensitive in nature). |
Content |
When you use our
service, you may post photos, text and other types of content,
such as your chats with other members. |
Purchase Data |
When you make a
purchase, we keep the details of the transaction (e.g., what you purchased,
the date of the transaction, and the price). The exact data depends on the
payment method you choose. When you pay directly with us (rather than through
a platform such as iOS or Android), you provide your debit or credit card
number or other financial info. |
Marketing, Survey and
Research Data |
We sometimes run (i) surveys, focus groups, or market studies for research
purposes and (ii) promotions, events or contests for marketing purposes. When
you choose to participate, you give us information to process your entry and
participation, as well as your responses to our questions and your
feedback. |
Third-Party Data |
When you choose to share
with us information about other people (for example, if you use the contact
details of someone you know for a given feature or if you submit a query or
report involving a member), we process this data on your behalf to complete
your request. |
Customer Support Data |
When you contact us,
you provide us with information that may be necessary to help address your
inquiry. Other people may also submit queries or reports involving you.
Finally, our moderation tools and teams can collect additional data as part
of their investigations. Further, we consider
the safety and security of members a top priority. Where legally allowed, we
can also receive information about suspected or convicted bad actors from
third parties as part of our efforts to ensure our members' safety and
security. |
Social Media Data |
You may decide to
share data with us through your accounts on other platforms (e.g., Facebook,
Instagram, Spotify, Apple), for instance if you decide to create and log into
your account via these platforms or if you decide to upload data such as
photos or playlists onto our service from these platforms. |
Data generated or automatically collected
Categories |
Description |
Usage Data |
Using the service generates data about
your activity, including how you use it (e.g., when you logged in, features
you've been using, actions taken, information shown to you, referring
webpages, ads you interacted with) and how you interact with others (e.g.,
searching, matching, communicating). We may also receive data related to
interactions you had with our ads on third party's websites or apps. |
Technical Data |
Using
the service involves the collection of data from and about the device(s) you
use to access our service, including hardware and software information such
as IP address, device ID and type, apps settings and characteristics, app
crashes, advertising IDs and identifiers associated with cookies or other
technologies that may uniquely identify a device or browser. For more
information about cookies, see our Cookie Policy. |
Other data we collect with your permission/consent
Categories |
Description |
Geolocation Data |
We do not collect
your geolocation (latitude and longitude) from your device. |
Face Geometry Data |
You
may choose to participate in certain of our features like Photo Verification,
or Photo and ID Verification, that involve the collection of face geometry
data, which may be considered biometric data in some jurisdictions. |
ID Data |
You may provide us with a copy of your
government-issued ID to help us check that you're who you say you are. |
Other data that flows through our platform with your
permission/consent
Categories |
Description |
Sexual Health Lab Results |
Although no sexual health test result
data persists on Vali-Date server systems, you can consent to have your lab
results streamed to the Vali-Date app installed on your mobile device. This data is available for you to view. You can optionally consent to share your lab
results with other users you select on a user-by-user basis. You can revoke this consent on a
user-by-user basis at any time as well. |
4.
Why and How We Use Your Data
The
main reason we process your data is to provide our service to you and improve
it over time. That includes connecting you with members who might make your
heart skip a beat, personalizing your experience, and just helping you make the
most of our service. We also process your data to keep you and all of our members safe and secure while using our service.
We take this responsibility very seriously and we're always working to improve
our systems and processes to help protect you. And yes, we process your data to
show relevant ads – you can control this in your settings. Read on for a more
detailed explanation.
Purposes
for processing your data |
Grounds
for processing your data |
Categories
of data processed |
To
enable you to use our service, including: |
Performance
of our contract with you. |
Account
Data |
To
enable your purchases on our service, including: |
Performance
of our contract with you |
Account
Data |
To
operate advertising and marketing campaigns, including: |
Consent
(where required under applicable law) and otherwise our legitimate interest.
It is in our legitimate interest to promote our service and to show ads to
our members which are tailored to their interests, as a way
to improve their experience and help fund the parts of our service
which are free |
Account
Data |
To
improve our service and create new features and services, including: |
Performance
of our contract with you |
Account
Data |
To
keep you and other members safe on our service and across Match Group,
including: |
Performance
of our contract with you |
Account
Data |
To
comply with applicable law, establish, exercise and defend legal claims &
rights, including: |
Our
legitimate interest: It is in our legitimate interest to comply with
applicable law and protect ourselves, our members and others, including as
part of investigations, legal proceedings and other disputes |
The
categories of data shared will vary based on the specific circumstances
surrounding each obligation, compelling interest or dispute |
5.
How We Share Data
Since
our goal is to help you make meaningful connections, some of your information
is of course visible to other members on the service. We also share data with
service providers and partners who assist us in operating the service, with
other Match Group companies for the reasons laid out below and, in some cases,
for legal and related reasons. Read on for more details.
Recipients |
Reasons
for sharing |
Categories
of Personal Data |
Other
members |
You
share data with other members when you voluntarily disclose information on
the service for others to see (e.g., your public profile). |
Profile
Data |
Service
providers/partners |
We
share data with vendors and partners who help us operate, promote and improve
our service. They provide us services such as data hosting and maintenance,
analytics, customer care, marketing, advertising, payment processing, legal
support, and security operations. |
Depending
on the service provided by the vendor or partner, it may include: |
Advertising
Partners |
We may
publish ads about third-party advertisers' products and services on our service, and publish ads promoting our own service on
third-party sites and apps. To help improve the relevance of these ads, we
provide certain info about you to third parties, including advertising
partners, or allow them to collect such data from our services (such as via
cookies, SDKs, or similar technologies). Some of our advertising partners
enable us to transform your email address, advertising identifiers or phone
number into an identifier that can't be used to identify you personally and
then use that unique identifier to either exclude you from our marketing
campaigns, or to target our ads at an audience that is similar
to you in terms of background, interests or app usage. |
Account
Data |
Affiliates |
We may
share data with affiliates or receive data from them for the purposes laid
out in Section 6 of this policy. |
The
categories of data will vary based on the reason for sharing, but it may
include:. |
Law
enforcement authorities |
We may
disclose your data to: (i) comply with a legal process,
such as a court order, subpoena or search warrant, government / law
enforcement investigation or other legal requirements; (ii) assist in the
prevention or detection of crime; (iii) protect the safety of any person; and
(iv) establish, exercise or defend legal claims. |
The
categories of data shared will vary depending on the specific circumstances
surrounding the request, but it often can include: |
In
the context of merger and acquisition, with our Affiliates or new owner(s) |
We may
transfer your data if we are involved, whether in whole or in part, in a
merger, sale, acquisition, divestiture, restructuring, reorganization,
dissolution, bankruptcy or other change of ownership or control. |
The
categories of data shared will vary based on the type of corporate
transaction. It may include the entire organization data or only a specific
subset such as Purchase Data. |
When
the profile sharing functionality is used |
You
may choose to share other members' profiles and they
may share yours with people outside of our service, using the sharing
functionality. |
Profile
Data Content |
6.
Your Rights
We
want you to be in control of your data, so we want to remind you of the
following rights, options and tools available to you. Depending on where you
live, you may not have the same rights or they may be
named differently. If you have any questions on your rights and how to exercise
them, please contact us at support@onpro.com.
Your
Rights |
How to
exercise it |
Access,
Portability or To Know |
You
can access and review some data directly by logging into your account. You can
also retrieve a copy of your data by requesting it at support@onpro.com. |
Rectification
or Correction |
You
can update your data directly within the service by simply updating your
profile. If you wish to rectify other data, please contact us at
support@onpro.com. |
Deletion
or Erasure |
You
can delete some of the data you provided us directly within the service. You
can also close your account as in the settings section of the Vali-Date app,
and we'll delete your data as laid out in this Privacy Policy. In any event,
you can always contact us at support@onpro.com. |
Objection
(Opt-out) or Restriction |
You
can directly opt-out from certain of your personal data processing in your
account settings. Otherwise you can contact us at
support@onpro.com should you wish to object to or restrict a data processing
we've listed throughout this Privacy Policy. |
Consent
Withdrawal |
You
can directly withdraw consent you've given us either by updating your account
setting or removing Device Permissions you've agreed to in your device
settings (e.g., access to specific types of device data such as phone
contacts, pictures, advertising identifiers and location services or consent
to receive push notifications). When you withdraw consent, certain services
may lose functionality. You can always contact us at support@onpro.com for
more information. |
For
your protection and the protection of all of our
members, we may ask you for information to verify your identity or authority to
act on behalf of a member before we can answer the above requests. We wouldn't
want someone else to get in control of your data!
Keep
in mind, we may reject requests, including if we are unable to authenticate
you, if the request is unlawful or invalid, or if it may infringe on trade
secrets or intellectual property or the privacy or other rights of someone
else. If you wish to receive information relating to another member, such as a
copy of any messages you received from them, the other member will have to make
a request themselves.
If
you are a resident of Texas, Oregon, Montana, Virginia, Colorado, or
Connecticut, USA, if we deny your privacy request, you may be able to appeal by
contacting us at support@onpro.com, and explicitly referencing Privacy Request
Appeal. If you have concerns about the result of your appeal, you may contact
the attorney general for your state.
9.
How Long We Retain Your Data
We
want the connections you make through our service to last forever, but we keep
your personal data only as long as necessary for legitimate business reasons
(as laid out in Section 4) and as permitted by applicable law.
If
you decide to stop using our service, you can close your account
and your profile will no longer be visible to other members. Note that we will
close your account automatically if you are inactive for two years.
Following
account closure, we delete your data as laid out below:
1.
To
protect the safety and security of our members, we implement a safety retention
window of three months following account closure or one year following an
account ban. During this period, we keep your data to investigate unlawful or
harmful conducts. The retention of data during this
safety retention window is based on our legitimate interest as well as that of
potential third-party victims.
2.
We
maintain limited data to comply with legal data retention obligations: in
particular, we keep transaction data for 10 years to comply with tax and
accounting legal requirements, credit card information for the duration the
user may challenge the transaction, and traffic data / logs for one year to
comply with legal data retention obligations. We also keep records of consents
members give us for five years to comply and evidence our compliance with
applicable law.
3.
We
maintain limited data on the basis of our legitimate interest: we keep customer
care exchanges with you for 6 years from the date of the communication,
customer care records and supporting data, as well as imprecise location of
download/purchase, for five years in support of our safety efforts, to support
our customer care decisions, enforce our rights and enable us to defend
ourselves in the event of a claim, information on the existence of past
accounts and subscriptions, which we delete three years after the closure of
your last account to ensure proper and accurate financial forecasting and
reporting, profile data for one year in anticipation of potential litigation,
for the establishment, exercise or defense of legal claims, and data necessary
to prevent members who were banned from opening a new account for as long as
necessary to ensure the safety and vital interests of our members.
4.
Finally,
we maintain data on the basis of our legitimate interest where there is an
outstanding or potential issue, claim or dispute requiring us to keep data in
particular if we receive a valid legal subpoena or request asking us to
preserve data (in which case we would need to keep the data to comply with our
legal obligations) or if data would otherwise be necessary as part of legal
proceedings.
Where
and as legally permitted, we may maintain and use data that, by itself, cannot
identify or be attributed specifically to you for the purposes described in
this Privacy Policy, including to improve our service and create new features,
technologies and services and keep Match Group services safe.
10.
Children's Privacy
Our
service is restricted to individuals who are 18 years of age or older. We do
not permit individuals under the age of 18 on our platform. If you suspect that
a member is under the age of 18, please use the reporting mechanism available
on the service.
11.
Privacy Policy Changes
This
policy may change over time. We're always looking for new and innovative ways
to help you build meaningful connections and strive to make sure explanations
of our data practices remain up-to-date. We will
notify you before material changes take effect so that you have time to review
the changes.
12.
How to Contact Us
If
you have questions about this Privacy Policy, you have different options below:
By
email: support@onpro.com
By
post:
OnPro Digital, LLC
Attn:
Data Protection Officer
18825
34th Ave. N.
Plymouth,
MN 55447
United
States
Well,
that's it! You've made it to the end of our Privacy Policy. We hope it was as engaging
and clear as we tried to make it. Now, let's get out there and start making
some memories! We're excited to be on this journey with you.